Effective Date:
CityFlex is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal data when you use our website, www.cityflex.co.uk.
By using our site, you consent to the practices described in this policy.
1. Who We Are
CityFlex Ltd (“CityFlex”, “we”, “us”, or “our”) is the controller of your personal data.
Registered Address: [Insert Company Address]
Company Number: [Insert Company Number]
Email: privacy@cityflex.com
2. What Information We Collect
We may collect and process the following types of personal data:
● Identity Data: Name, email address, phone number.
● Account Data: Login credentials, saved properties, listing information.
● Property Data: Information about listings you upload or enquire about.
● Usage Data: How you use our site, including IP address, device type, browser, and browsing activity.
● Marketing Preferences: Your choices around receiving updates or offers from us.
We only collect data necessary for the purpose it is intended for, and we do not collect special category or sensitive data.
3. How We Use Your Data
We use your data to:
● Provide and manage your account or listing.
● Respond to enquiries and customer service requests.
● Match you with relevant listings or enquiries.
● Send you updates, if you have opted in.
● Improve the performance, security and usability of our website.
● Comply with legal obligations.
We do not sell your data to third parties.
4. Legal Basis for Processing
Under the UK GDPR, our lawful bases for processing include:
● Contractual necessity – when you register, list a property, or make an enquiry.
● Consent – for marketing communications (which you can withdraw at any time).
● Legitimate interest – to operate and improve our platform and communicate relevant opportunities.
● Legal obligation – where required by law or regulation.
5. Who We Share Your Data With
We may share your data with:
● Trusted service providers (e.g. hosting, analytics, marketing software).
● Property listers or enquirers, if you choose to contact or list through the platform.
● Regulators or legal authorities, if required by law.
We ensure all partners meet high standards for data protection and confidentiality.
6. How We Store and Protect Your Data
Your data is stored securely on servers within the UK or EEA. We apply technical and organisational safeguards to protect against unauthorised access, loss, or misuse.
Access to your data is limited to employees or partners who need it to provide services to you.
7. How Long We Keep Your Data
We keep your data only as long as necessary for the purpose for which it was collected, or as required by law. When no longer needed, it will be securely deleted or anonymised.
8. Your Rights
Under data protection law, you have the right to:
● Access the personal data we hold about you.
● Correct inaccuracies in your data.
● Request deletion of your data.
● Object to or restrict processing.
● Withdraw consent at any time.
● Lodge a complaint with the Information Commissioner’s Office (ICO).
To exercise your rights, please contact us at privacy@cityflex.co.uk.
9. Cookies
We use cookies and similar technologies to improve your experience and analyse site usage. For more information, please see our [Cookie Policy].
10. Changes to This Policy
We may update this policy from time to time. Any changes will be posted here, and where appropriate, notified to you. Please check back regularly to stay informed.
11. Contact Us
If you have any questions about this policy or your personal data, you can reach us at:
Email: privacy@cityflex.co.uk
Postal Address: [Insert Office Address]